July 2, 2010: Apple opens up about “Antennagate,” addressing iPhone 4 reception issues for the primary time publicly.
In a letter to prospects, Apple admits to being “shocked once we learn experiences of reception issues, and … instantly started investigating them.” Nevertheless, the corporate’s findings do little to dispel the rising Antennagate controversy.
The iPhone 4 was an ideal handset. When it launched in early June 2010, it grew to become an enormous hit, smashing information for preorders and opening-weekend gross sales.
The “Antennagate” situation reared its head when some prospects reported dropped calls. The glitch occurred when a consumer held the iPhone 4 of their left hand, with their palm masking the handset’s tiny antenna hole.
iPhone 4 reception issues: A software program fault?
Apple design chief Jony Ive’s resolution to take away the earlier iPhone’s plastic antenna band triggered the issue. In its letter to prospects, nonetheless, Apple positioned the blame on a software program fault.
“Upon investigation, we had been shocked to seek out that the formulation we use to calculate what number of bars of sign power to show is completely unsuitable. Our formulation, in lots of situations, mistakenly shows 2 extra bars than it ought to for a given sign power. For instance, we generally show 4 bars once we ought to be displaying as few as 2 bars. Customers observing a drop of a number of bars after they grip their iPhone in a sure method are probably in an space with very weak sign power, however they don’t comprehend it as a result of we’re erroneously displaying 4 or 5 bars. Their massive drop in bars is as a result of their excessive bars had been by no means actual within the first place.”
Apple stated it will repair the issue with a free software program replace that integrated the corrected formulation. “Since this error has been current for the reason that unique iPhone, this software program replace may also be out there for the iPhone 3GS and iPhone 3G,” Apple stated.
The Antennagate aftermath
Sadly for Apple, that didn’t put the problem to relaxation. Just a few weeks later, Antennagate hit crucial mass when revered commerce publication Shopper Experiences stated it will not advocate the brand new Apple smartphone.
To calm the media firestorm, Steve Jobs flew again early from a household vacation in Hawaii to stage a press convention. He stood by the iPhone 4 (even enjoying a fan-made tune defending it). Nevertheless, he addressed Antennagate truthfully — and supplied prospects free iPhone 4 bumper instances that solved the issue. Future variations of the iPhone additionally corrected the gadget fault.
Ultimately, it took till 2012 (and the decision of a class-action lawsuit) for Apple to lastly carry the controversy to a detailed.
Do you bear in mind Antennagate? Had been you an iPhone proprietor on the time? Tell us within the feedback under.